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Privacy Policy

Last Updated: February 2, 2026

1. Overview and Commitment

Mettlevouch ("we", "our", or "us") is dedicated to protecting the privacy, confidentiality, and integrity of the personal and technical data entrust to us. This Privacy Policy outlines our principles and practices concerning the collection, use, maintenance, disclosure, and protection of information when you access our algorithmic platform, web interfaces, and analytical tools.

Our processing protocols align with the Australian Privacy Principles (APPs) set forth in the Privacy Act 1988 (Cth), as well as internationally recognized data protection principles for cross-border computational networks.

2. Information We Collect

In operating an automated, real-time computational environment, we collect several categories of information to ensure security, compliance, and optimal latency:

  • Identity and Contact Data: Includes your full legal name, email address, contact telephone number, residential address, and jurisdictional residency indicators gathered during account verification.
  • Technical and Device Data: Comprises Internet Protocol (IP) addresses, operating system specifications, browser fingerprints, hardware identifiers, network latency metrics, and connection logs.
  • Platform Usage Data: Records of your interaction with our execution models, strategy settings, analytics dashboards, feature utilization, and diagnostic error reports.
  • Integration and API Telemetry: Anonymized trade parameters, execution timing, and connectivity status relayed via linked brokerage interfaces. Mettlevouch does not hold or store raw banking pin numbers or private blockchain keys.

3. Legal Grounds and Purposes of Processing

We process your data under legitimate operational and regulatory grounds, specifically to:

  • Deliver, manage, and enhance the Mettlevouch computational engine and user dashboard;
  • Facilitate encrypted API communication between your account and authorized liquidity or brokerage venues;
  • Comply with Anti-Money Laundering (AML) standards, Know-Your-Customer (KYC) requirements, and counter-terrorist financing obligations applicable to technical service providers;
  • Detect and mitigate cybersecurity threats, unauthorized access, fraudulent activities, and platform abuse;
  • Transmit operational notifications, maintenance schedules, security notices, and critical regulatory updates.

4. Disclosure of Personal Information

Mettlevouch does not trade, rent, or sell your personal data to commercial advertisers. We disclose personal information strictly within the following operational parameters:

  • Partnered Brokerage Institutions: Secure data transmission necessary to establish execution endpoints with the licensed brokerages executing your orders;
  • Technology Infrastructure Providers: Trusted cloud hosts, encrypted database managers, security auditors, and latency optimization networks operating under strict non-disclosure obligations;
  • Regulatory and Law Enforcement Authorities: When compelled by valid legal subpoenas, court orders, or statutory compliance obligations under Australian law or equivalent sovereign jurisdictions;
  • Corporate Transactions: In the event of a merger, acquisition, restructuring, or asset transfer, where data security protections remain continuous.

5. Cross-Border Data Transfers

As an international automated algorithmic service, our computational nodes, data centers, and technical backup systems are distributed across secure cloud facilities located in Australia, the United States, and the European Economic Area. Whenever your data travels across borders, we implement robust contractual safeguards, including standard contractual clauses and end-to-end encryption protocols, to ensure your information retains an equivalent standard of protection.

6. Security and Data Retention

We implement multi-layered physical, organizational, and technological controls to safeguard your data against accidental loss, unauthorized access, alteration, or unlawful destruction. These controls include 256-bit AES encryption at rest, Transport Layer Security (TLS) in transit, segmented firewalls, and rigorous multi-factor authentication for platform administrative access.

Personal information is retained only for as long as required to fulfill the operational purposes for which it was gathered, or to comply with statutory statutory retention limits mandated by Australian and financial record-keeping laws (typically up to seven years following account closure).

7. Your Rights and Access Controls

Subject to applicable data protection regulations, you hold the right to:

  • Request access to the personal records Mettlevouch maintains concerning you;
  • Request prompt rectification of inaccurate, outdated, or incomplete details;
  • Request deletion or restriction of your personal records, subject to overarching statutory or regulatory compliance mandates;
  • Object to or limit certain automated processing configurations.

To exercise any of these privileges, please submit a written inquiry to our Data Privacy Officer via the contact details provided below.

8. Contact Our Privacy Office

If you have questions, feedback, or complaints regarding this Privacy Policy or our handling of your personal data, please contact:

Mettlevouch Privacy Department
Attn: Data Protection Officer
Address: Collins Street 53, 3000 Melbourne, AU
Email: [email protected]
Phone: +61 2 2371 8903